The Comptroller's Office is the City's front door for injury and property damage claims, including sidewalk falls where the City is responsible. After a Notice of Claim arrives, the office assigns it a claim number, may demand a 50-h hearing and medical records, and has authority to settle meritorious claims directly. Many smaller sidewalk claims resolve at this stage without litigation. Property owners encounter the office from the other direction too, for example when seeking reimbursement for certain City-related damage. Filing accurately and on time is essential, since defects in the claim can surface later in court.
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