NYC311 (311) service request A report or inquiry filed with New York City's 311 system to flag a sidewalk hazard, request a repair permit, or check a violation's status.
311 is the primary channel property owners and the public use for anything sidewalk-related: reporting a broken or collapsed sidewalk, requesting a construction permit by phone, scheduling a dismissal or re-inspection, or simply asking about an open violation's status. Requests are logged with a service ticket number, which is worth saving in case you need to follow up. For property owners mid-repair, calling 311 promptly after work is finished is the step that actually gets a violation closed — the repair itself doesn't clear the record automatically.
Frequently Asked Questions About NYC311 (311) service request
What can 311 be used for regarding sidewalks?
Reporting a broken or collapsed sidewalk, requesting a sidewalk construction permit, scheduling a dismissal or re-inspection, and checking the status of an open violation.
Do I get a reference number?
Yes. Each request is logged with a service ticket number, which is worth saving for follow-up.
Why is 311 important after a repair?
Because the repair itself does not clear the record. Requesting the dismissal inspection through 311 is the step that gets the violation closed.
How can 311 be reached?
By dialing 311 in NYC, or online at https://portal.311.nyc.gov